Terms of Service

1. Agreement to Terms

By accessing KITE Care & Community Services website and using our community support services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

2. Description of Services

KITE Care & Community Services provides person-centred community support services including SEND support for children and young people, Community Buddy Programme, independence and life skills coaching, community inclusion services, supported living, appropriate adult services, youth mentoring, and family support.

• All services are delivered by qualified and trained professionals
• Services are tailored to meet individual needs and goals
• We work collaboratively with families, schools, and local authorities
• Services are provided in community settings, homes, and schools

3. Eligibility for Services

KITE Care services are available to children, young people, adults, and families who require community-based support. Eligibility is determined through an initial assessment process to ensure we can meet individual needs effectively.

4. User Accounts and Registration

When you create an account or register for our services, you must provide accurate, complete, and current information. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account or service provision.

• You are responsible for safeguarding your account credentials
• You must notify us immediately of any unauthorized use
• We reserve the right to suspend or terminate accounts
• All personal data is handled in accordance with our Privacy Policy

5. Service Delivery and Cancellation

KITE Care is committed to delivering high-quality services as agreed in individual support plans. We require reasonable notice for cancellations or changes to scheduled support sessions.

6. Payment and Fees

Payment for KITE Care services is agreed upon during the initial assessment and outlined in individual service agreements. We offer flexible payment options including direct payments, personal budgets, and local authority funding where applicable.

7. Data Protection and Privacy

KITE Care is committed to protecting your personal information in accordance with GDPR and UK data protection laws. We collect and process data solely for the purpose of delivering our services and improving your experience.

• Your personal data is handled securely and confidentially
• We only share information with your consent or where legally required
• You have the right to access and correct your personal data
• Full details are available in our Privacy Policy

8. Safeguarding Commitment

KITE Care is committed to safeguarding all individuals who use our services. We have robust safeguarding policies and procedures in place to protect children, young people, and vulnerable adults.

9. Confidentiality

All information shared with KITE Care is treated as confidential. We maintain strict confidentiality standards to protect the privacy and dignity of our service users and their families.

• Information is only shared with consent or legal obligation
• Records are stored securely in compliance with data protection laws
• Exceptions apply where there is a safeguarding concern
• Staff are bound by confidentiality agreements

10. Complaints Procedure

KITE Care takes all complaints seriously and is committed to resolving issues fairly and promptly. We have a clear complaints procedure that is available upon request.

• Complaints can be made verbally or in writing
• All complaints are acknowledged within 48 hours
• We aim to resolve complaints within 14 working days
• You can escalate to external bodies if dissatisfied

11. Limitation of Liability

KITE Care provides services with reasonable skill and care. However, we shall not be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages arising out of or in connection with your use of our services, to the fullest extent permitted by law.

12. Indemnification

You agree to defend, indemnify, and hold KITE Care & Community Services harmless from and against any claims, liabilities, damages, losses, and expenses arising out of your breach of these Terms or your use of our services.

13. Termination of Services

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms or for safeguarding reasons.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

15. Changes to Terms

We reserve the right to modify or replace these Terms at any time. We will provide notice of any changes by posting the new Terms on this page with an updated effective date.